Total owed + interest or charges if you choose to add them (explain these charges).Details of both companies (name, address).In your unpaid invoices letter, make sure you include the following: You can also establish an automated reminder process to remind clients of their payment obligation and maximise your chances of unpaid invoices recovery. If they miss the payment deadline, chase the outstanding invoice quickly – ideally in writing with a unpaid invoices letter – while keeping up the dialogue and ensuring they understand that you won’t accept non-payment. As the payment deadline approaches, follow up with a friendly reminder that you expect prompt payment. If possible, get to know the person responsible for settling invoices at your client’s business as it can facilitate payment. Then, make a note of the invoice details and follow-up with your client as the due date approaches, rather than waiting until it’s overdue, particularly with invoices for large amounts. Keeping the receipt on file to prove that you delivered the invoice successfully is a good practice. You should of course ensure your invoice is accurate and all the details are correct. The role of collectors in this case is to remind the creditor of decent commercial standards to facilitate unpaid invoices recovery.Ī general rule is to always invoice as soon as possible and ask your client to acknowledge receipt. This is also a source of tension over payments and outstanding invoices. Delaying payments for this reason is also a way of retaining cash resources, even when there is not necessarily a need to do so.ĭisputing an order is sometimes a legitimate action, delaying payment without informing the supplier about the issue very much less so. Such customers make the dispute a point of principle.
The dispute might involve an infinitesimal part of the order, yet some customers will refuse to pay for an entire order worth £10,000 because of a dispute over £100, sometimes resulting in an unpaid invoice. However, it is also possible that the customer does not want to pay because of a dispute over the order – wrong goods or quality issues, for instance. Another cause can be unpaid invoices by one of their own customers. Cash flow problems can have an extremely wide range of causes related to management problems or market conditions, for example.
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